FAQ

Home FAQ

Here you will find FAQs that have been asked by our customers
In case you do not find the answer to your inquiries do not hesitate to communicate with us through one of the channels of communication in the section Contact Us

1 - What are the services provided by Saleh Group for Cars to its customers?

Saleh Group offers a special services package:

         Extended warranty

        'Support on the road' service

        15% discount on changing the car's oil and filters at Petromin. Golden offer.

        25% discount on accessories, batteries and tires at Abdul Latif Jameel centers.

        30% discount for Al-Jabr customers for Kia cars on consumer parts and spare parts.

        30% discount for Al-Esayi customers for Mitsubishi cars on consumer parts.


        30% discount for Al-Esayi customers for Mitsubishi cars on consumer parts.


       free heat insulation couponwith 10-years warranty.

 

 Note: This package is offered with a 50% discount for a limited period and is available free of charge for some cars and to the employees of some of our contracting parties.

 

 

2 - What is the extended warranty?

It is a guarantee of 5 years or 150,000 km starting after the completion of the warranty of the agent and includes the most important parts in the car:

        Engine

        Gear

        Rear differential

        A/C Compressor

        Intake manifold

        Brake master cylinder

        Rack and pinion steering

 

 

3 - Is there a rough assessment of 'Support on the Road' service?

We have provided this unlimited, all- time and free of charge service to our customers to avoid exploiting some of the breakdowns that they may experience, especially outside the city, that raises the prices of the car towing up to 1000 riyals per time.

4 - Is there a rough assessment of the breakdowns covered by the extended warranty?

 Based on a study of a medium car at a price of 90 thousand riyal in case of the breakdown of one of the important parts covered by the extended warranty, it found that

  • in case of engine failure, the approximate cost is 40 thousand SR,
  • in the case of Gear breakdown, the cost is 18 thousand SR,
  • in the case of the Rear differential breakdown, it is 13 thousand SR,
  • in case of the A/C Compressor breakdown, it is 9  thousand riyal,
  • and in case of the Intake Manifold breakdown, it costs 6 thousand riyals,
  • while for the Brake master cylinder breakdown,
  • it costs two thousand riyals,

and 3 thousand riyal for the Rack and pinion steering breakdown.

 In total 91 thousand riyals, meaning the cost may exceed the original price of the car.

5 - What is the roadside help service and how do I benefit from it?

It is a limitless and an all -time service provided to you through a network covering all areas of the Kingdom in the following cases:

 

        Mechanical breakdown.

        Refueling.

        Replacing tires.

        Recharging the battery.

        Locking the key inside the car.

6 - Do you have branches in Jeddah or in the Eastern Province(Sharqiyah)?

Our branches in Jeddah, Sharqiyah, Tabuk and Abha are opening soon.

7 - Are there any vacancies available in your group?

You can send your resume to our email and we will contact you if there is a suitable vacancy for your qualifications.

 job@salehcars.com

9 - I bought a car on the lease purchase contract but I can't pay for some months. Can I postpone the installments or return the car?

All financing procedures are between the car driver and the financing provider. You can contact with the funding provider to get the help you need.

10 - I am a resident and want to buy a car on finance. Is that possible?

Yes, it is. Please visit one of our branches to serve you or contact us at 920022122.

11 - I am retired and am over 60 years old. Can I buy a car from you on finance?

We can serve you through financing agencies with a special calculation method. Please visit us at one of our branches to serve you.

12 - I would like to buy one of the cars you offer but the money I have is not enough for its total price. Can I pay the remaining part by Installment?

You can either pay the installments in two payments or offer different financing options. Please visit us to serve you or call us on the unified number 920022122 to serve you.

13 - What is it meant by "The price is by the tariff card"?

It means that the car is priced without any fees or taxes.

14 - I'm looking for a car but it is not available on your site, can you afford it for me?

Yes, we can afford any kind of cars you request by contacting us on the unified number 920022122 or by filling the purchase order form from here.

16 - ? Is it possible to purchase the warranty and services package for any car, even if it is not from a valid group

.Yes, this package can be purchased at 50% of its value now for a limited time